Red Velvet Sauce

ONLINE REFUND & RETURN POLICY

• Returns  and exchange will be accepted if you contact us within 7 days of receiving the delivery. If you would like to return or exchange an item, please email us with your name, order number and reason for return. We will provide you with details on how to return your item. Exchanges may be for product or store credit. The cost of shipping is non-refundable. Sale items are final sale.
• We are not responsible for lost or damaged returns. We will not provide refunds or exchanges for product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition.
• Returns are accepted purchase for refund or exchange on unused products in their original condition. Receipt required for returns. 

LOCAL PICKUP IN UMK - Karung Berkunci 36, Pengkalan Chepa, 16100 Kota Bharu, Kelantan

• Orders can be picked up daily, from 8am - 8pm. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

• During checkout, enter your address and choose the ship option. Local delivery is available for addresses within 1km of Area UMK. 
• Orders placed before 3pm during store hours (Monday - Sunday, 24 hours) will be delivered the same day. Orders placed outside of these hours (8 p.m. - 12 a.m.) will be delivered the next day we are open.
• When your order is ready for delivery, you will receive an email with real-time tracking information.